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Order Processing Administrator

THE COMPANY: We are Occasion Brands. An e-commerce company offering the largest selection of special occasion dresses through our family of online retail sites, PromGirl, Simply Dresses and Kleinfeld Bridal Party. Our mission is to create trust with customers at an early age and support them during some of the most important moments of their lives. We are changing the process of buying special occasion formal wear into one that is fun, easy and that brings happiness and joy to the doorstep of every customer. The “bringing happiness and joy” thing is what makes us tick - it drives us to lead, inspires us to innovate and keeps us coming back to the office every day.

YOU: An enthusiastic and detail oriented problem solver ready to bring joy and happiness to customers across the country and around the world. Collaborative by nature. Possessing a sense of humor. You are process oriented and are happiest when “everything is in its place”. Passionate about customer experience and its importance to a company's success. You take occasional crazy in stride because, after all, you're helping to bring happiness and joy to customers during some of the most important moments of their lives.

ROLE AND RESPONSIBILITIES

ROLE: We need someone who has the ability to work and communicate with a wide range of disciplines. Someone whose primary skill set is in identifying potential problems before they happen and taking steps to change course and avoid them. This, all in the name of delivering the best consumer experience possible.

RESPONSIBILITIES: Reporting to the Order Fulfillment Manager, the Order Processing Administrator will be responsible for the following:

  • Use of our custom online systems to monitor orders and consistently update data
  • Delight our customers by working to ensure their dresses are delivered as quickly and seamlessly as possible
  • Confirm orders are shipping as scheduled with efficiency
  • Relay accurate and current order information as provided by our third party vendors
  • Identify any problems or issues and handle them in an immediate and positive fashion
  • Professionally maintain vendor relations
  • Collaborate with people and teams throughout the organization to achieve goals
  • Contribute ideas to improve the customer experience and internal practices
  • Candidates should be available to work from 10:00 AM-6:00 PM, with a shift change during our peak season to 12:00 PM-8:00 PM. Peak times will also include a shift on the weekend (Sat or Sun) as needed.

LOCATION: The role is based in Middletown, DE.

Candidates who are right for this role will have:

  • Computer and internet proficiency (i.e. web applications, email, Microsoft office software and Google Drive)
  • Experience working in e-commerce preferred, but not required
  • Superior attention to detail
  • Excellent communication skills (both verbal and written)
  • Advanced research and resolution skills
  • Capability to work as a team player as well as independently as needed
  • Ability to thrive in a fast paced environment
  • Naturally organized

What we offer:

  • A competitive salary with annual bonus potential
  • Health, vision, and dental insurance
  • 401(k) plan with company match
  • Parental leave (non-birthing parents included)
  • Discounts on dresses (including for family and friends)
  • Free snacks and coffee (occasional company lunches too, cuz why not?!)
  • A culture that is fun and a little out there (spirit week, Flashpoll Friday and more)!

BY THE WAY!
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees and interns as well as the contractors we work with. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, parental status, veteran status, or disability status. We are committed to providing employees with a work environment free of discrimination and harassment.

 

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