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Director of Stores

THE COMPANY: We are Occasion Brands. An e-commerce company offering the largest selection of special occasion dresses through our family of online retail sites, PromGirl, Simply Dresses and Kleinfeld Bridal Party. Our mission is to create trust with customers at an early age and support them during some of the most important moments of their lives. We are changing the process of buying special occasion formal wear into one that is fun, easy and that brings happiness and joy to the doorstep of every customer. The “bringing happiness and joy” thing is what makes us tick - it drives us to lead, inspires us to innovate and keeps us coming back to the office every day.

YOU: An energetic and driven project management pro with an entrepreneurial spirit. Collaborative by nature. Possessing a sense of humor. You know how to work with people to obtain alignment and get things done. Passionate about customer experience and its importance to a company's success. You take occasional crazy in stride because, after all, you're helping to bring happiness and joy to customers during some of the most important moments of their lives.

ROLE AND RESPONSIBILITIES

ROLE: We need someone who will eat, sleep, and breathe our retail operations, both the strategy and the day-to-day activities. Somebody who can see the big picture and communicate well with a wide range of disciplines and get things done. The Director of Stores will provide strategic leadership and direction to the executive team and manage our Store Manager(s) to maximize sales, margin and profit with a focus on customer experience. It is important for the Director of Stores to work collaboratively across the organization as they will be a go-to resource for all team members for the day-to-day activities of the stores.

RESPONSIBILITIES: The Director of Stores will be responsible for the following:

  • Manage, coach, and develop Store Managers, empowering them to lead our retail store teams to enhance the customer experience and improve financial results.
  • Provide support to leadership, set expectations, hold team (and self) accountable for results.
  • Regularly visit each store with more frequent visits during peak seasons.
  • Support the execution of marketing plans across stores and regularly provide real-time feedback to internal stakeholders along with recommended actions.
  • Partner with team members from multiple departments including, People Operations, Customer Service, Order Processing, Marketing, Merchandising, and Product/Technology to identify and execute operational processes.
  • Lead company initiatives and projects specifically related to store strategies and operations.
  • Develop and implement ideas that improve the customer experience as well as the financial performance of the stores.
  • Be accountable for store expenses vs. budget including labor and other controllable costs, identifying areas for improvement.

LOCATION: The role is based in NYC (Times Square).

Candidates who are right for this role will have:

  • Bachelor's degree or equivalent experience
  • 5+ years of experience in retail (brick and mortar)
  • Experience as a Store or General Manager with P & L responsibility, preferred
  • Experience managing retail teams, especially Store or General Managers
  • Proven ability to deliver results
  • Strong leadership skills
  • Ability to quickly identify and solve problems (spotting them in advance when possible)
  • Ability to travel as needed
  • Ability to thrive in a fast paced and sometimes ambiguous environment and handle multiple tasks simultaneously
  • Strong written and verbal communication skills
  • Excellent project management, time management, organizational, and communication skills
  • Comfortable and experienced using data to make decisions
  • Ability to identify and influence a variety of groups (internally and externally)

What we offer:

  • A competitive salary with annual bonus potential
  • Health, vision, and dental insurance
  • 401(k) plan with company match
  • Parental leave (non-birthing parents included)
  • Discounts on dresses (including for family and friends)
  • Free snacks and coffee (occasional company lunches too, cuz why not?!)
  • A culture that is fun and a little out there (spirit week, Flashpoll Friday and more)!

BY THE WAY!
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees and interns as well as the contractors we work with. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, parental status, veteran status, or disability status. We are committed to providing employees with a work environment free of discrimination and harassment.

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